When clicking in the Sketchfab library icon, it appears to have an empty library or unable to download any models.

Sketchfab library not illustrating or loading. Sketchfab error 2

Hello, @[joseherrch]​

Thank you for reaching out, for this issue there may be a corrupted library or configuration file.

Please first try deleting the SketchfabCloudLibrary folder located here:

  • Windows OS:
    • C:\Users\%USERNAME%\Documents\Twinmotion2022.2\SketchfabCloudLibrary
  • macOS:
    • HD/Users/username/Documents/Twinmotion2022.2/SketchfabCloudLibrary

If the issue persists, please try deleting the Config file and verifying Twinmotion's files as shown here: Twinmotion is not visible after splash screen

Please also ensure you are connected to the internet, signed in to Epic Games in Twinmotion, and that the required services listed in our Twinmotion Requirements for remote services article are not being blocked.

Best Regards,

Morgan