What are the Hyperwallet fees? Is Hyperwallert usage mandatory?

Distribution Onboarding
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1

Hi,
I am currently trying to finish the Hyperwallet signup form. Though I have some questions.

A) What are the payout fees?
I was curious as to how much I will be charged for a payout (what are the fees). There is a link here:

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But if I press it it leads to this page (https://epicgames.hyperwallet.com/hw2web/consumer/page/availableFeesProgram.xhtml) which is just en empty page.

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So I should agree to some terms and fees which I can not even see and Epic just gave itself the permission to withdraw these (unknowable) funds directly from my bank account (Section 1.1.5.2. of the Hyperwallet Terms and Conditions).

B) Is the Hyperwallet Account mandatory?
I already have a paypal and a SWIFT Bank account. How about a simple wire transfer payout? Pretty much any other store I sell on supports either PayPal or wire transfer.

Thank you.

2

Hi @kamgam! We’ve reached out to HyperWallet about the blank page for the fees. I’ll provide an update once I know more.

To your second question, HyperWallet usage is mandatory.

1 Like
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Hi, is there any update on this?

Today I received a warning: “Your Seller Account Will Be Closed in 45 Days Due to Incomplete Payee Registration”.

I’d love to complete it once I have been able to read and agree to all the terms :slight_smile:

Can my payee registration countdown be paused until this is resolved?

Thank you.

4

Hey @kamgam - We’re still working with HyperWallet on this. However, in the meantime, Epic is the one that incurs the fees for HyperWallet usage. So if that’s all you were concerned about, you can proceed with your financial onboarding :slightly_smiling_face:

5

Thanks. I have now successfully completed the onboarding process :slight_smile:
Though, the fees page is still broken.

6

Glad you were able to complete the onboarding! We will be continuing to work with HyperWallet to get this page updated as soon as possible. We appreciate you surfacing this for us.

7

Nearly half a year later, and this page is still blank:
https://epicgames.hyperwallet.com/hw2web/consumer/page/availableFeesProgram.xhtml

3 Likes
8

still blank and i dont know if i can complete my onboarding cause of that, can someone tell what are the fees?

9

This might be different from countries to countries but one thing for sure, you will have a fee from your bank, you will have to google your country name + bank name, then search for it page on Fee, and finally look for International Transfer , Swift , Wire Transfer or InWard Transfer.

10

One and a half YEARS later and still nothing (page is still blank). I wonder if the status is still “We’re still working with HyperWallet on this” or if people at Epic & Hyperwallet have just given up on fixing the FAB store :thinking:

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We appreciate re-flagging this thread. I know this is frustrating that it has yet to be completed, and keeping this thread alive helps make sure it does get addressed. I have been tracking down what happened to it since I last escalated it in June '23. We apologize for the wait.

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Circling back! This webpage isn’t through the Epic website, so our ability to update it is limited. However, for anyone who may not know, there are no fees for using Hyperwallet with Epic. Epic handles all the fees on the user’s behalf.

1 Like