OneShotGG
(OneShotGG)
September 3, 2017, 5:44pm
423
I don’t know if yall have followed the Epic Updating snaffu but we have a response.
"Hello everyone. I wanted to step in and let you know that we’re hearing your feedback and taking steps to improve the Marketplace. I manage Epic’s Unreal Engine Support team, and Marketplace operations now falls under that department.
We know that there are a lot of opportunities to improve the Marketplace for all developers, and we’re taking steps to do that quickly:
We’ve updated the submission review process and shared the UE Marketplace Technical Review Checklist (TRC) to help submissions be more successful.
We’re also going to review the TRC again next week to identify what can be further simplified to ensure that our guidelines are reasonable and straightforward.
Yesterday, we introduced the new Seller Portal. Thanks to those of you who have already provided feedback, and we look forward to learning more ways we can improve the tool to your advantage.
We’ve recently increased the number of team members who are conducting Marketplace reviews by cross-training all members of the Engine Support Team, and we are also growing the overall size of the support team.
However, we recognize that these steps don’t have an immediate discernible impact on wait times, or the fact that our sellers feel left in the dark. We’re currently working through a severe backlog, and even with added resources we haven’t put as much of a dent in it as we would like. We’re continuing to evaluate our process and streamlining our workflows to have quicker turnaround, all while immediately allocating more staff to burn down our backlog.
If you’re currently waiting, please know that you’re in the queue and we haven’t lost track of your submission. We do try to conduct reviews as first in/first out, but sometimes exceptions occur and we’re working to be more consistent.
In the next few days, we’ll be reaching out to sellers who have items waiting on staging or for review with instructions on how to leverage the new Seller Portal to speed up the process without losing your spot in the review line.
Finally, we recognize that this community currently feels neglected, and we’re actively working to improve that. I’m going to start having a public presence here, and while I won’t be able to engage folks on each and every issue, I’ll do my best to address the main concerns that the community has.
All of us at Epic appreciate your participation in the Marketplace, and we believe we’ll be able to quickly make this a better experience for you and also for those using your items here.
Josh"
Unfortunately it seems the 4.17 update is still stuck in queue for a while. This is will likely effect the 1.1 update since I will be updating soonish.