The Unreal Marketplace has been a real huge issue for me for well over a year now. I have gotten really tired of making certain purchases at the marketplace only to find out that the either the blueprints/assets are incredibly broken and posting a proper review for them simply gets deleted and silenced by the developers because they simply want to fool others into making more purchases in buying their defective products.
I have gotten simply tired of this and I have sent several ticket requests in the past to get this resolved only to get ignored by your staff. This needs to change otherwise I will have to make these purchases somewhere else other than the Unreal Marketplace.
These developers should not be allowed to delete any comments unless it contains profane or obscene language and even then it should only be flagged. If your buyers says that your blueprint/assets does not work it means it does not work. Period.
Because not only am I spending my hard earned money with $20,$60 or even $100 purchases. I shouldn’t be taking such huge risks investing good money with a defective or unfinished product only to get insulted by these developers on top of that I have to spend hours of my time having to fix these issues myself which they have left unfinished. I make these purchases for a good reason: to save time by investing my own money.
There are even times where I had waited for almost 6 months to a year for these issues or defects to be fixed only to find out that I am still stuck with a purchase that I cannot even use or is left unfinished.
These Are The Solutions
If we have made a purchase of their product we should have the right to review their product publicly and let others know whether if it is good or bad.
We should have a simple button to request a refund for a product on our account and post a detailed reason why the product is not good,is unfinished or is considered defective.
We should have an icon proving that we have purchased that specific product and our review rating should show up next to our username to show proof whether the product was good or bad.
Unreal staff needs to have previous versions of certain assets/blueprints because there have been too many issues where I am unaware that a certain asset or blueprint has been updated or fixed.
If these issues are not fixed I am steering away from making as many purchases as possibly from Unreal and will look somewhere else to make these purchases seeing as how Unreal staff are refusing to take action to resolve these issues. And to show proof of this. It has been an entire year since Unreal did not even fix the dates on the marketplace where it says “1969-12-31”.
I literally filed a ticket for that last year and it still continues to be unresolved.