WASD keys not working even when setup

Hey everyone,

I’m setting up VMs with UE 5.3.2 for an upcoming training session and am running into an issue with the WASD keys. These are fresh installs of the software on clean images on DaaS VMs running through our cloud service provider. They have a Citrix client configured for us to connect to them remotely, which we can do through the HTAML5 channel in a browser or through the Citrix desktop app on our local machine. I’m experiencing this issue using both connection methods.

While connected to the VMs everything installs and launches perfectly, however the WASD keys are not working for moving the camera around in the viewpoint editer. I can use the arrow keys to move around without issue.

I have checked the couple settings that were recommended on different threads to enable WASD keys and while correctly set, the aren’t working at all. Our cloud provider is going to look into Citrix issues for us, but I wanted to see if the community had any ideas as well.

Thank you so much for the help.