I really don’t want to know how long I’m gonna wait, as I just applied for the package on Dec ( Dec 16, 2014 for @charyou – Pending ) 
Hope they get it sorted out soon. At least some ETA would be nice.
I’m quite happy for the support people get here even when Epic itself cannot do very much about it.
As it happened to a few it’s worth to check the status from time to time, some got their package without any special notification.