UT4 crashes when I click Launch game

Problem signature:
Problem Event Name: APPCRASH
Application Name: UE4-Win64-Test.exe
Application Version:
Application Timestamp: 562983b4
Fault Module Name: UE4-Win64-Test.exe
Fault Module Version:
Fault Module Timestamp: 562983b4
Exception Code: c0000005
Exception Offset: 000000000000e3b3
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 440b
Additional Information 2: 440b0fd69ab1db0dcdf3253d85712daf
Additional Information 3: 6272
Additional Information 4: 62725121434ca23e9f0cc87655296320

that is what my windows says as an app crash

this is what the unreal process has crashed ; unreal engine 4 crash reporter says this:

No minidump found for this crash.

please help me

Hi triangle,

  • Can you post your dxdiag or system specs here so I can take a look?
  • Does this occur as soon as you try to launch the game at all or is it when you try to launch a specific match?
  • Can you go to this location, grab the logs for UT and post them here? \Documents\UnrealTournament\Saved\Logs
  • After grabbing the logs, delete the saved folder then attempt to open UT, does the crash still occur?
  • If it does, try going to your launcher>Unreal Tournament>Play and press the dropdown context menu>Verify.

Hi triangle,

We have not heard from you in several days. I am marking this as answered for tracking purposes. If you are still experiencing this error, please comment with the requested information.