I have users who are trying to open Twinmotion through Revit. They are using Revit 2024.2. I have installed Twinmotion 2023.2.3 because it says that this version is compatible with Revit 2024.2. However when they click on the ‘Open In Twinmotion’ button in Revit, it says ‘File Version Unknown’ and tells me to install an older version of Twinmotion between 2020 and 2022. I installed 2022.2.3. It still says the file version is unknown but it does have a convert file button. The original file is 222mb. When I convert it, it comes to 13kb so it doesn’t even convert properly.
I checked with other users who aren’t having issues. Their version of Twinmotion is 2024.1.1. but they are using Revit 2024.2. The only available install is 2024.1.2. I installed this but now it says ‘Twinmotion isn’t installed’. How are users supposed to access the file now??? Please help