Username not changing on my profile

Hi,
I have updated my username on the account and also on the forums. However, my username is not updating in the left side banner in the forums.

How do I fix this? It should say Shockwave-X769 and not Optimus-X769.

I used this method to change my username:
https://www.epicgames.com/help/en-US/epic-accounts-c5719348850459/general-support-c5719341353627/how-to-change-your-epic-games-display-name-a5720285595291

But the left banner when on the forums still shows my old username. A bit weird I would say.

I suggest contacting support if your username hasn’t changed. If you recently changed the name perhaps wait a few more days before contacting. It can also be your website cache that has cached your name, preventing you from seeing it update. Removing your web browser cache, cookies and history is a good way to verify that the update has gone through as well.

Yeah that cache would had been a possible solution. However, it has change everywhere except for this place(see picture where I have just clicked on forums). So I don’t believe it would be the cache. I think I will contact support.

If I click on your name, the same thing happens:

Yeah I have contacted a staff member in here. Weird…

Support now fixed it. Today I saw the name has now changed.

Shockwave-X769 is now initiated and online.

Awesome! Glad it got resolved! :smiley:

1 Like