Use from different user accounts on same machine

Development Asset Creation
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1

We have RC installed on a workstation. Until now it’s only been me using this. I now need to transfer use of RC to someone else. Our license had run out yesterday. I just bought a new one, and tried to activate as the new user, and RC told me that this license had already been activated. I switched back to my own user, and it was still asking for activation there. I did that, switched back to the new user, and it still asks to be activated.

Is activation tied to a particular user on the machine? Even if it is, why would it refuse to activate under the other user account when there had been no activation on a new licence?

How would I move the activation into a different user account?

I hope I can do that before the 8 days are up - otherwise I need to give someone else access to my whole account for the next week…

Thanks,
Hamish

2

Hi Hamish
Look into your account at your LICENSES until when it is locked: https://www.capturingreality.com/my.licenses

3

Hi Wishgranter,

Thanks, but I’m afraid that doesn’t answer my question - I know that the activation isn’t transferrable between machines. It’s come as a surprise that I apparently can’t run it on the same machine as a different user, and that I couldn’t even activate a fresh licence (that hadn’t previously been activated) on that machine as a different user.

In more detail:

I have a single workstation, with user accounts A and B. Previously I have always used RC from account A. I want to get someone else using this copy, on the same workstation, but because A is my own account, I created account B and I want them to use RC through that.

Questions are:

Should I be able to use an activation from multiple user accounts on the same machine? If not, that’s a much more restrictive system than I had understood

My RC license had expired, and I bought a new license. Why could I not activate it from account B - it claimed that the licence had already been activated, which at the time wasn’t true.

Why was I only offered an 8 day activation from account A? My memory is that shorter activations were available previously.

As a result of the above issues, I activated in account A for 8 days (as the shortest offered period), and now I can’t run it in account B.

I can’t find anything in T&Cs or instructions that suggest this user account issue should exist. All mentions are of computers, not accounts, e.g.: “I acknowlede [sic] that I understand that once the license will be activated I will not be able to activate this license to another computer for the select period of time (duration). *” I can’t find a copy of the EULA - is this available somewhere except on installation?

Thanks,
Hamish

4

Hi Hamish
Can you be more specific, why you would need to switch licenses this way ?

5

Hi wishgranter,

I’m not sure I can be clearer, but I’ll try.

First, I don’t want to transfer the licence. I want to be able to activate RC on a single machine, and run it from any user account on that machine. Is this possible?

All of the documentation and the warnings say that a license for RC is locked to a single machine.

There is no mention of it being locked to a single user account on that single machine.

I therefore, I think reasonably, assumed it would be possible to use RC, once activated, from any user account on that machine.

I know it is not possible to run two copies of RC at once.

We have a trainee, a school pupil as it happens who is on holiday this week so there was an opportunity for them to do some focused work, and I wanted to provide them access so they could use RC.

My user login is my user login - it uses my password, which I do not intend to share with anyone. When I log into my account and run Chrome, it starts up logged in to all sorts of services as me, and I don’t want to have to log out of everything and even if I didn’t mind doing so I would not be confident that I had logged out of everything.

So I created a login on the same workstation for our trainee. But if I try to run RC from that login, it won’t run.

And worse, when I tried to activate RC from that account - having bought a new license but not activated it yet from my own - I couldn’t. RC claimed that the license had already been activated elsewhere, which was not true.

I’m pretty confused at this point.

It seems to me that the reasons for wanting to run RC from different user accounts are obvious (security 101), so I wonder whether we’re misunderstanding each other.

If it isn’t possible to run RC from more than one user account on the same machine (at different times, obviously), the documentation and T&Cs really need to be updated to make this clear.

But even if that is the case, surely, when a license has not been activated, I should be able to activate it as any user (even on the same machine)? I tried that, and it failed.

Meanwhile, the week has pretty much gone, and the opportunity for our trainee to do something really interesting and get familiar with the software with it, which is disappointing.

Hamish

6

Hi wishgranter,

Did that help explain? Should I be able to use an activated copy of RC from all user accounts on the same machine?

Hamish

7

Hi Hamish
in the next 24 hours you will get a proper reply from my colleague responsible for licensing.

8

Hello Hamish,

You should have no problem using different CapturingReality accounts, as long as you are using different Windows accounts.

Every Windows user has its own licensing information that is isolated and does not affect other Windows users.
You can even use the same CapturingReality account to activate all Windows users on the same machine, but you have to activate each Windows user account separately.

There should be no problem using different ( or the same ) CapturingReality account on different Windows user accounts.

If you are still experiencing problems, please send me a PM.

Also I have some good news,
A feature that will allow you to simply activate RealityCapture for all users on a machine will be soon released.

9

Hi Mário,

Last bit is good news indeed.

And — I’ve just tried again activating from two user accounts on the same machine, and it appears to have worked. No error messages any more.

I think my workstation has force rebooted for updates in the last couple of days. Could this be as simple as needing to reboot for some reason? E.g. after creating a user account but before activating RC in that account?

Hamish

10

Hi Hamish,

I am glad it works for you.

I would not expect a computer restart to fix the issue, but as we know from experience, sometimes a computer restart helps.