[Urgent] need help from staff, commercial project at a halt

I’ve been having a problem for over two days now: https://answers.unrealengine.com/questions/843206/420-fails-to-package-new-project-on-3-separate-mac.html

To which I’ve had no responses at all. The (commercial) project is literally at a halt now, because we cannot test the packaged project, let alone deliver.

Can someone from staff please step in to take a look, or does anyone know a way to get support?

It is essential for this project to continue at all, that this issue is solved.

Thanks.