upload issue error occur

Summary

can not upload anything, and no support reply.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

window
all existing asset
all new assets

Expected Result

unexpected occurs

Observed Result

unexpected error

Platform

window

Operating System

window

Upload an image

hi this conflicting with another you loaded

Emu Bird | Fab

Just Google/Bing and the entry pops up

hi, i am confused, may i know what are you saying?

i am updating exact emu with better format and ue format too, also other models as well, i can not upload any new model or old existence models as well.nothing works

hi @animals3dnyi

You probably have two accounts and the Epic Games Launcher (EPGL) name you have here is being used instead of your Fab seller credentials.

There is a similar problem with Fortnite Creative and Fortnite Forum you must sign out of EPGL clear browser cache and log in as your Fab Seller profile.

If something was worth me trying to sell then need to do trader verification which gives you another account name/profile.

This would then result in me having FOUR (4) Epic profiles and having to log in to each one.

Sign out of EPGL and clear all caches as per support FAQ then try login Fab.

Make sure you have done Two Step verification and make sure you have verified for viruses in package.

1 Like

This is not a cache or account issue. The problem is that it is physically impossible to upload new files right now, or even add/update files on existing assets. The upload simply does not work.

Several of my colleagues are experiencing exactly the same issue right now, so this appears to be a broader Fab upload problem rather than something related to my account or browser cache.

1 Like

Yes, the same error almost two days, can not upload (obj, fbx, ma, mhpkg…)

1 Like

i have tried, browser related caches and sign in sign out all of it still happening, thank you for the explaining.appreciate it brother.

yes done it still occurs tho. thank you for pointing out

pls do let us know , it has solved or not , i will do let you guys know, thank you again.