Generally, I’m patient and I try not to complain, but this problem touches me too much now. I asked to update my “Scavenger’s Loot Pack” over a month ago and after trying to contact Epic stuff several times, got no answer (at least from a human).
I know, I’m not the only one who updates his/her packs on the Marketplace to make them more interesting, to improve quality etc… and I’m not just talking about new Engine compatibility, I mean updating or adding new content to the pack. One of my pack strongly relies on such updates as I “promised” that, from time to time, I’ll add new objects. So far it’s been a nightmare. I’ve released 3 updates by now, but none of them went smooth. The time you need to wait for the update is like 2-3 weeks! I mean, come on…New packs are being added quicker now. I’ve been the seller since early beginnings of the Marketplace, and “time” has always been a problem. I know, and I see a lot of improvements, but I think that the Marketplace team is just too small and cannot handle the traffic. I just can’t imagine if a customer finds a bug or some issue with the content and needs to wait 3+ weeks in order to get it updated/fixed.
I would be very thankful if you could get back to me and update my pack.