Unsupported Model Version, Error Loading Project, Cannot open project

Development Asset Creation
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1

Hi,

I’ve been working on this project for the last few weeks and had it opened moments ago, closed it and now I can’t open it again. I’ve never ran into this problem before and unsure how to proceed, please help! 

 

2

Hello tommy.ting,

which version and license of RealityCapture do you use? Was there any error during saving the project? What is the size of your project? Would it be possible to send us project file (.rcproj) and project folder (with .dat files) for inspection? If yes, can you please send the download link via contact form on our webpage? Thank you.

3

Hi Zuzana,

 

I am trying to use the contact form on your website to send you the download link but it keeps saying “service temporarily unavailable”. 

My RC version is 1.0.3.6310RC, and I have a promo license. 

I don’t remember having any issues or errors saving it but the project is rather big, the folder with the .dat files is 12.3gb.