I just subscribed to UE4 and installed from the orange button link on the account page. I am on Windows 8.1 and when I attempt to run UnrealEngineLauncher.exe from the \Program Files\Epic Games\Launcher\Engine\Binaries\Win64 folder, and it doesn’t appear to do anything. I checked Task Manager to find that exe is not running, but EpicGamesLauncher.exe is the running process, and it does not appear to be doing anything.
I have looked through the FAQ and other questions about this issue, but I do have a DirectX 11 integrated GPU and cannot find any problems with the process. However, the launcher log has failures of loading the assets that came from the launcher install, and not all of them are on my machine. I have attached my dxdiag and the launcher log.
You said above that you tried the FAQ, but have you tired the Launcher troubleshooting guide? Specifically the “Unable to Install the Launcher” section.
I just tried those steps and they do not work. I get a different error saying it can’t find the log file. I have attached screenshots, and replaced the .msi name with the actual .msi file as the instructions state. So then I tried to manually create the TXT file (had to run Notepad as administrator to save the file in C:), but that did not change the error either. Nothing is output to the log file either.
Okay, so apparently the .msi cannot write to C:\ directly, so I modified the msiexec line in the troubleshooting guide to have the log write to my users folder [msiexec /i C:\EpicGamesLauncherInstaller-1.11.4-2452818.msi /L*V C:\Users\munpangel\UnrealEngineInstallerLog.txt] and was able to uninstall, then re-install. (The guide may need an update for 8.1 users in this case.) Unfortunately the same exact problem is occurring where the launcher doesn’t appear to do anything, and has a hung process using 29,000K of RAM exactly with no activity.
I get the feeling, even though your integrated gfx chip states directx11, there may be some issue with the Launcher hanging trying to create the window.
Do you get the same results in opengl mode… add -opengl to the commandline when running EpicGamesLauncher.exe
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please respond to Swifty’s after trying his suggestion above.
