Unreal sometime crashes when i load a level

Development Platform & Builds
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1

Hello everyone,

I am using a custom 4.7 master build about a week old and sometimes when i try to load a level Unreal exits completely skipping the usual crash report screen
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2

Hi ,

Are you using Windows 8.1? The error message you showed is one that (so far) has only appeared in Windows 8.1.

With regards to the crash that you are seeing, could you provide some more information about what you are doing when the crash occurs?

  • What changes have you made to customize the Engine?
  • Do you recall the current commit when you obtained your source code from the Master branch?
  • Is it always the same level you are loading when the crash occurs?
  • Are you ever able to successfully load that level?
3

Hi ,
Yes i use 8.1.I have done zero changes to the engine and it was a master branch about 8 days old.This only happens when i the engine has something to save (blueprint,map) before it loads the next level.The second it finishes saving everything it crashes.If it has nothing to save it loads the level without a problem.

4

Now i have this crash whenever i try to expand a Macro.I use the latest promoted release.

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5

I just synced to the latest Promoted version on GitHub from about 4 days ago, and tried again to reproduce these issues. I wasn’t able to see a crash occur when opening a new level after saving the current level, nor when expanding a macro. Are you able to reproduce these crashes in a new project? If so, can you provide the exact steps you are following to set it up?

The error message you are seeing is due to the crash reporter tool not working correctly on Windows 8.1. We are working on finding a fix for this issue, but it is separate from the crashes you are seeing.

If possible, could you provide the log files from immediately after the crash occurs?

6

Now i figured out what is going on.All the above crashes are just regular (lol) Unreal crashes that have another crash on top of that!
So when the system tries to show me the usual crash report window ,it crashes again and it shows me nothing.Unfortunately i cannot send you anything since the system does not save any logs due to the above crash.
God help us all!! :slight_smile:

7

With regards to the crash happening with macros, does this happen with only a few specific macros, or does it also happen with a newly created macro?

8

It happens when i duplicate a few that already exist and i try to expand one of them .I do not know how to help you (us) fix this since i am as blind as you.I have no logs to send you to make your life easier .

9

What was the exact process that you followed when you duplicated the macro? Does the crash only occur if you try to expand the duplicated macro node, or does the crash also occur if you try to expand the original macro node? Could you provide a screenshot of your macro?

10

Hi ,

We have not heard back from you on this issue for a couple weeks. Is this issue still affecting you? I will be marking this issue as resolved for now for tracking purposes, but if you still need help with this please feel free to re-open the post.

If you are still having trouble with this, can you try reproducing the crash in a new project? If you can do that, please let me know what steps you are following to get the crash to occur.