Unreal plugin update that's reported Live on Fab is not showing in Epic Launcher

General Issues & Bug Reporting (Fab)
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Summary

I posted an update to my plugin last week, and I got the approval email after a few days, it was set to go live immediately. But several days later, the plugin update is not showing in the Epic Launcher. Even if you uninstall the plugin and re-install it, you still get the previous version.

Checking on the Fab publisher admin the status is simply “Live”, and the Included Files > Unreal Engine section lists all the correct updated versions. There is no “Publish” button in the top-right suggesting the update has been put live.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

Steps to Reproduce

  1. Submit plugin update via Fab
  2. Get Plugin Update Approved email
  3. Go to Epic Launcher as a customer of the plugin
  4. In Unreal Engine > Library, click “Installed Plugins”
  5. Observe that no update is available

Expected Result

The update for the plugin should be available

Observed Result

No update available

Platform

Epic Launcher

Operating System

Windows 10/11

2

Hi, try to clear out all files from C:\ProgramData\Epic\EpicGamesLauncher\VaultCache
i had a similar issue with unreal engine version getting old version as well.

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3

Thanks for flagging this issue, @Sinbad3D . I’ve raised this to the team and we’ll take a look.

4

Thanks, all fixed now.
(it wasn’t just me so not a local problem, something got stuck on Epic’s end but they fixed it)

5

Hi Abby, can you please do the same for this:

Thanks.

6

She no more looking into the forum for several months, it usually SkyeEden now. You can try to tag her or contact support on: support.fab.com/s/?ProductOrigin=FabSupport

1 Like