Unreal Match 3 crashing on launch

Development Platform & Builds Mobile
, , , , ,
1

Hi !

We’re trying to repro this here on our end, and just need a little more information. Could you upload a log that spans from launch to the section you’ve uploaded here?

Also, is the crash occurring on every launch?

Thanks!

2

I downloaded Unreal Match 3 from the app store and I’m finding that it crashes immediately after displaying the splash screen.

Environment: iPhone 6S Plus / iOS 9.2

Steps to reproduce:

  1. Install Unreal Match 3 from the app store.
  2. Tap the icon.

Observed result:

The splash screen displays briefly, then the app crashes to springboard. The device’s console log during the crash can be found here:

Expected result:

No crashing on launch.

3

As Lauren has stated, we’re attempting to repro this issue on our end, and we haven’t been able to. Please also provide the following information:

  • When was the last time you restarted your device?
  • How much space is currently unused?
  • Did you have this trouble before upgrading to iOS version 9.2?
  • Do you have Airplane mode on?
  • Is the Wifi turned on or off?

Thanks!!

4

After rebooting the device, it works. It was probably a few days, but maybe as much as a week since I had last rebooted. So maybe it was just a fluke?

I currently have 21.4 GB free on the device.

I downloaded the app after installing 9.2, so can’t say if the problem affected pre-9.2.

Airplane mode is not on.

Wifi is enabled.