Unreal Launcher won't start

Development Programming & Scripting
1

Won’t let me upload .log file

Log file open, 10/22/14 00:59:06
LogModuleManager:Warning: ModuleManager: Module ‘PakFile’ not found - its StaticallyLinkedModuleInitializers function is null.
LogInit: Version: 4.5.0-2322947+++depot+UE4-LauncherReleases
LogInit: API Version: 2322947
LogInit: Compiled (64-bit): Oct 8 2014 13:44:24
LogInit: Compiled with Visual C++: 18.00.21005.01
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ++depot+UE4-LauncherReleases
LogInit: Command line: “E:\Epic Games\Launcher\Engine\Binaries\Win64\UnrealEngineLauncher.exe” -SaveToUserDir
LogInit: Base directory: E:/Epic Games/Launcher/Engine/Binaries/Win64/
LogInit: Rocket: 0
[2014.10.22-05.59.06:795][ 0]LogTaskGraph: Started task graph with 2 named threads and 8 total threads.
[2014.10.22-05.59.06:855][ 0]LogInit: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[2014.10.22-05.59.06:856][ 0]LogInit: Object subsystem initialized
[2014.10.22-05.59.06:856][ 0]LogInit: Computer: UE414
[2014.10.22-05.59.06:860][ 0]LogInit: User: Artist
[2014.10.22-05.59.06:861][ 0]LogInit: CPU Page size=4096, Cores=8
[2014.10.22-05.59.06:862][ 0]LogInit: High frequency timer resolution =2.922402 MHz
[2014.10.22-05.59.06:862][ 0]LogMemory: Memory total: Physical=8.0GB (8GB approx) Virtual=8192.0GB
[2014.10.22-05.59.06:862][ 0]LogMemory: Platform Memory Stats for Windows
[2014.10.22-05.59.06:862][ 0]LogMemory: Process Physical Memory: 42.94 MB used, 42.94 MB peak
[2014.10.22-05.59.06:862][ 0]LogMemory: Process Virtual Memory: 38.68 MB used, 38.68 MB peak
[2014.10.22-05.59.06:862][ 0]LogMemory: Physical Memory: 2206.91 MB used, 8189.65 MB total
[2014.10.22-05.59.06:862][ 0]LogMemory: Virtual Memory: 141.04 MB used, 8388608.00 MB total
[2014.10.22-05.59.06:863][ 0]LogTextLocalizationManager: The requested culture (‘en_US’) has no localization data; parent culture’s (‘en’) localization data will be used.
[2014.10.22-05.59.06:906][ 0]LogTaskGraph: Started task graph with 2 named threads and 8 total threads.
[2014.10.22-05.59.07:297][ 0]LogWindows:Error: Windows GetLastError: The operation completed successfully. (0)
[2014.10.22-05.59.07:418][ 0]LogWindows: === Critical error: ===
Assertion failed: SUCCEEDED(Hr) [File:D:\BuildFarm\buildmachine_++depot+UE4-LauncherReleases\Engine\Source\Developer\StandaloneRenderer\Private\Windows\D3D\SlateD3DShaders.cpp] [Line: 76]

KERNELBASE.dll!UnknownFunction (0x000007fefd70940d) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f6a3a55) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f652ee8) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f643e78) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fc3ac0f) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fc37ab3) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fc40c12) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fc37295) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fc412cd) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f8c401f) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f8c3e81) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f5e20f2) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f5eabf5) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013f5ebd9c) + 0 bytes [UnknownFile:0]
UnrealEngineLauncher.exe!UnknownFunction (0x000000013fd0cef5) + 0 bytes [UnknownFile:0]
kernel32.dll!UnknownFunction (0x00000000775b59ed) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00000000776ec541) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00000000776ec541) + 0 bytes [UnknownFile:0]

[2014.10.22-05.59.07:599][ 0]LogExit: Executing StaticShutdownAfterError
[2014.10.22-05.59.07:599][ 0]LogExit: Exiting.
[2014.10.22-05.59.07:600][ 0]Log file closed, 10/22/14 00:59:07

2

Unrealenginelauncher starts, and then opens crash reporter. I can only see this via task manager otherwise it’s the microsoft circle after double clicking and nothing else. Can’t find any logs.link text

3

What exactly are you doing when this occurs? Are you trying to launch a game? Which game were you trying to open? download and engine? Which engine are you currently using?

Also it maybe helpful to know a little bit more about you computer. RAM, GPU ect. It doesn’t seem to be a computer issue but who ever knows

4

This looks like an issue initialising the directx rendering. You can try opengl instead to see if it gets you unblocked, but if you could zip up your full logs folder and attach that it will contain crash dumps that will help us to identify the problem.

To try opengl, on your shortcut properties, add -opengl to the end of the Target box (with a space before the -)

5

The dxdiag file has my computer statistics.

I can’t even open the launcher, as the op states.

6

link text

Two attempts at -opengl failed as well.

7

Maya’s ray renderer says my video card is insufficient in some respect; 3.1 to 4.0 shader issue? Is this another sub par video card issue?

8

Sorry for the delay, I’m afraid that sounds possible… The specs only seem to mention DX9 :slight_smile:

running with -d3ddebug (and nothing else) as the command in the Target box would likely prove it. Should put more stuff in the log files!

9

Apologies for not spotting the more obvious answer before, but your dxdiag shows that your gfx card only supports Direct X 9

<\code><\br>---------------<\br>Display Devices<\br>---------------<\br>Card name: NVIDIA GeForce 7900 GTX<\br>[snip]<\br>DDI Version: 9Ex