Unreal Launcher Installs but doesn't open

Development Programming & Scripting
1

Whenever I run the installer for the unreal launcher, it completes the process with no errors or warnings. However, whenever I try to run any of the executables in the shortcuts target directory nothing appears. I have done the steps in creating a log file and the contents are as follows:

FILE

Log file open, 04/21/15 15:17:13 LogModuleManager:Warning: ModuleManager: Module 'PakFile' not found - its StaticallyLinkedModuleInitializers function is null. LogInit: Version: 4.8.0-2502673+++depot+UE4-LauncherLive LogInit: API Version: 2502673 LogInit: Compiled (64-bit): Apr 6 2015 11:57:58 LogInit: Compiled with Visual C++: 18.00.21005.01 LogInit: Build Configuration: Shipping LogInit: Branch Name: ++depot+UE4-LauncherLive LogInit: Command line: "C:\Program Files\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe" -debuglogging -SaveToUserDir LogInit: Base directory: C:/Program Files/Epic Games/Launcher/Engine/Binaries/Win64/ LogInit: Rocket: 0 [2015.04.21-20.17.13:148][ 0]LogTaskGraph: Started task graph with 2 named threads and 3 total threads. [2015.04.21-20.17.13:160][ 0]LogInit: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes. [2015.04.21-20.17.13:160][ 0]LogInit: Object subsystem initialized [2015.04.21-20.17.13:161][ 0]LogInit: Computer: MVB1-390 [2015.04.21-20.17.13:161][ 0]LogInit: User: mvbk [2015.04.21-20.17.13:161][ 0]LogInit: CPU Page size=4096, Cores=2 [2015.04.21-20.17.13:161][ 0]LogInit: High frequency timer resolution =2.338015 MHz [2015.04.21-20.17.13:161][ 0]LogMemory: Memory total: Physical=3.9GB (4GB approx) [2015.04.21-20.17.13:161][ 0]LogMemory: Platform Memory Stats for Windows [2015.04.21-20.17.13:161][ 0]LogMemory: Process Physical Memory: 17.48 MB used, 17.48 MB peak [2015.04.21-20.17.13:161][ 0]LogMemory: Process Virtual Memory: 12.53 MB used, 12.53 MB peak [2015.04.21-20.17.13:161][ 0]LogMemory: Physical Memory: 2977.68 MB used, 4029.65 MB total [2015.04.21-20.17.13:161][ 0]LogMemory: Virtual Memory: 137.64 MB used, 134217728.00 MB total [2015.04.21-20.17.13:172][ 0]LogTextLocalizationManager: The requested culture ('en_US') has no localization data; parent culture's ('en') localization data will be used. [2015.04.21-20.17.13:254][ 0]LogTaskGraph: Started task graph with 2 named threads and 3 total threads. [2015.04.21-20.17.13:567][ 0]LogWindows:Error: Windows GetLastError: The operation completed successfully. (0) [2015.04.21-20.17.13:772][ 0]LogWindows: === Critical error: === Assertion failed: SUCCEEDED(Hr) [File:D:\BuildFarm\buildmachine_++depot+UE4-LauncherLive\Engine\Source\Developer\StandaloneRenderer\Private\Windows\D3D\SlateD3DShaders.cpp] [Line: 76] D3D11 Error Result 80070057

KERNELBASE.dll!UnknownFunction (0x00007ffa656a8b9c) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7994b6a0d) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799467358) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799453208) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799ca2033) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799c9ebc3) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799ca84c1) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799c9e3a5) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799ca8b7f) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff79977166f) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7997714ac) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799771427) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7993e6154) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7993f7398) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7993f928c) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff799e4a6c5) + 0 bytes [UnknownFile:0]
KERNEL32.DLL!UnknownFunction (0x00007ffa65ec13d2) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ffa68265444) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ffa68265444) + 0 bytes [UnknownFile:0]

[2015.04.21-20.17.13:939][ 0]LogExit: Executing StaticShutdownAfterError
[2015.04.21-20.17.13:939][ 0]LogExit: Exiting.
[2015.04.21-20.17.13:940][ 0]Log file closed, 04/21/15 15:17:13

EOF

I am currently running Windows Embedded 8.1 x64 on a Dell Precision 390 with a 2.4 GHz dual-core processor and 4 GB ram.

Any idea what the problem is and how I can fix it?

2

Hi diabeticDemon18,

After you installed the Launcher, did you install an engine version under the Library tab?

If so and it still doesn’t open, could you post your dxdiag (system specs)?

  • Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.
3

Hi diabeticDemon18,

We haven’t heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you’re still experiencing this issue, please see my last comment above.

Cheers,

TJ