Hello,
Unreal Engine Launcher only has a “subscribe” button even though I have subscribed to Unreal Engine 4.
Did I not subscribe at all? Because I was billed the 19.99 on my card. I don’t understand
Hi EchoManager,
If you were able to download the installer from the unrealengine.com website, then your payment should have successfully processed and be granting you access.
It is possible that the Launcher may be having a connectivity issue. I suggest restarting it (and restarting your computer) to see if that may help. You may also need need to consider disabling a firewall or antivirus. Please let us know if it does begin working for any of these reasons.
If none of the above helps, please reach out to our accounts department at the below email, and they can confirm that nothing is blocking you from access:
If everything is said to be okay with your account, and you have tried all the above, and you still have the Subscribe button (and you have restarted your computer and restarted the Launcher again just to be sure), then respond here to let us know, and we will dig in deeper.
Thanks!
Thank you for responding so fast, the procedures you recommended has worked entirely!
Awesome! Do you know exactly which action was helpful?
Loging out, then logging back in to the server, in my experience. This just seems to be a starting command on the first run. It’s not a large problem but do make note that it may occur.