Unreal Engine won't download?

I’m trying to download UE4, I’m on a mac, and my father downloaded it on his mac login, but on my mac login Epic Games claims that I haven’t downloaded it, and when I click to download it, it doesn’t respond at all. I have Mac OS X Yosemite version 10.10.5. Help please!

Hi Animewillps,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate you Debug Logs. Post them here, along with your Dxdiag (system specs).

Hi Animewillps,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Leebowitz mentioned above. Then post back here with the requested info.