Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

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1

Hi
When I try to modify (as example, move it or rotate etc.) a 3D object in UE4 then the program crashes and I get this report:

MachineId:399129964B7619EA18727BAA30808D80
EpicAccountId:a25a4b96618b4cb6a94c3b47bd0605c0

Fatal error: [File:D:\Build\++UE4+Release-4.14+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176] 
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

UE4Editor_Core!FDebug::AssertFailed() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\misc\assertionmacros.cpp:332]
UE4Editor_D3D11RHI!TerminateOnDeviceRemoved() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:176]
UE4Editor_D3D11RHI!VerifyD3D11Result() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:225]
UE4Editor_D3D11RHI!FD3D11Viewport::PresentChecked() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:275]
UE4Editor_D3D11RHI!FD3D11Viewport::Present() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:458]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:562]
UE4Editor_RHI!FRHICommandList::EndDrawingViewport() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rhi\private\rhicommandlist.cpp:1347]
UE4Editor_SlateRHIRenderer!FSlateRHIRenderer::DrawWindow_RenderThread() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:486]
UE4Editor_SlateRHIRenderer!TGraphTask<`FSlateRHIRenderer::DrawWindows_Private'::`35'::EURCMacro_SlateDrawWindowsCommand>::ExecuteTask() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\public\async\taskgraphinterfaces.h:868]
UE4Editor_Core!FNamedTaskThread::ProcessTasksNamedThread() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:932]
UE4Editor_Core!FNamedTaskThread::ProcessTasksUntilQuit() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:679]
UE4Editor_RenderCore!RenderingThreadMain() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:320]
UE4Editor_RenderCore!FRenderingThread::Run() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:454]
UE4Editor_Core!FRunnableThreadWin::Run() [d:\build\++ue4+release-4.14+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:74]

I have read about similar error (0x887A0006 and my error is 0x887A0005) and tried everything but nothing helped.

I’m adding also my DxDiag file.

2

Hi arc.lem,

We are aware of the d3d hung issue and have made ticket for all of the different cases: Unreal Engine Issues and Bug Tracker (UE-42280)

Look at the ticket for a small list of workarounds that may help the issue.

If you want a quick and easy workaround that seemed to help a lot of people do the following.

Open the editor, open the Content Browser, select View Options (eye icon bottom right), and uncheck Real-Time Thumbnails. This was provided by a user (IronicParadox)

If none of the suggested workarounds help that is the extent of what we can do for now. I apologize for the problems this is causing for your project.

Since this is still being reported in high frequency I will try to make a case to our staff to see if there is anything we can do for this situation. I can’t guarantee any fixes will be made soon though since this issue is difficult for us to reproduce and narrow down.

Regards,

Ed

3

Big . Since a while I didn’t get this error :slight_smile: I hope that I won’t get it any more.

4

Had this issue trying to play Fortnite on Windows 7, this is how I was able to resolve it.

I had a bit of a hard time with it and verifying did not do the trick, after some failed attempts of finding the solution I got tired and just did all I could think of to remedy the issue.

What worked for me was:

Changing the registry settings for the graphics adapter to cause it wait a bit longer before crashing in case the adapter was halted, these are the DWORDs I added:

Registry Path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers

DWORDs:

TdrDdiDelay=10
TdrDelay=10
TdrLevel=0
TdrLimitCount=10
TdrLimitTime=180

I then installed the latest DirectX driver from the microsoft update site for Windows 7.

Link: https://www.microsoft.com/en-us/download/details.aspx?id=36805 (KB2670838).

In retrospect, probably just installing the driver could have solved it, but since I had already made changes to the registry, I figured I’d just modify it with the available values.

Hope this helps someone.

5

Had this issue trying to play Fortnite on Windows 7, this is how I was able to resolve it.

I had a bit of a hard time with it and verifying did not do the trick, after some failed attempts of finding the solution I got tired and just did all I could think of to remedy the issue.

What worked for me was:

Changing the registry settings for the graphics adapter to cause it wait a bit longer before crashing in case the adapter was halted, these are the DWORD I added:

Registry Path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers

DWORD:

  • TdrDdiDelay=10
  • TdrDelay=10
  • TdrLevel=0
  • TdrLimitCount=10
  • TdrLimitTime=180

I then installed the latest DirectX driver from the microsoft update site for Windows 7.

Link: https://www.microsoft.com/en-us/download/details.aspx?id=36805 (KB2670838).

In retrospect, probably just installing the driver could have solved it, but since I had already made changes to the registry, I figured I’d just modify it with the available values.

Hope this helps someone.