unreal engine downlad stuck at 0% and error and crash

Community Community & Industry Discussion
1

Hi,
So I had a previous unreal engine installed that was working. I uninstalled because I wasn´t using it, but now I want to install it again.
So I download it afain and when I launch the download, it stays at 0% and crashes giving me the following error

MachineId:foooooo
EpicAccountId:fffff

You do not have any debugging symbols required to display the callstack for this crash.

edit:ups…thanks for telling me about the account

2

Not sure if you want your EpicAccountId out in the open?? Perhaps edit it away for now?

3

See if anything on this help page fixes it. Epic Games Technical Support & Customer Service | Epic Games

Also, yeah… I would remove you’re EpicAccountID. It is not needed.

4

**** it , it is not working. I had no problem installing it on windows 8. After updating to windows 10, I deleted and reeinstall unreal.
Now when I try to install it the launcher stops working. I get:

EpicGames Launches has stopped working.
A problem caused the program to stop working correctly

… yea, thanks…I can see that a problem is happening, but what problem?? I gues I´ll have to move to panda3D…

5

It shouldn’t be necessary in Windows 10, but might be worth a try anyways.

Back in Win 7/8 you would need to install the Microsoft C++ 2013 redistributable from here:
https://www.microsoft.com/en-us/download/details.aspx?id=40784

re-install the launcher. Make sure you are uninstalling the launcher completely first, go to Control Panel -> Programs & Features highlight and click uninstall for the launcher.

Hope that helps!

EDIT: Also please note there have been reports of network problems with the UE4 launcher today, there might be maintenance being done on the servers.

6

I installed visual studio back . I have downloaded the files you linked. executed vcredits_x64 and vcredits_x86 and done repair (because I alreay hade it). I was able to excute vcredits_arm, I guess it is another platform?
Any way, I´ll try again tomorrow to reinstal t

7

yup…still not working. The launcher works fine but when installing the engine it crashed after a few minutes. Time to move on

8

now it is working, I turn off the firewall. I should have read that. My bad

9

Hey, we all have our moments! (So don’t sweat it.)

But glad to hear it is working! And I hope you have a fun time with UE4! :smiley:

10

well…it is not working again. I uninstalled it because I wanted to changed the hard drive instalation, and I am having the same problems. Launcher crashes
I have firewall off, and all as it should. And this time it is now working. It is like flipping a coin.

11

Aaaaaaaand it works again :confused::slight_smile:
I am not touching anything anymore. I swear, I didn´t do anything. just tried 10 times, and got lucky in the end.
Sorry for this annoying thread

12

Sorry for the strange bugs you have been encountering.

I hope it doesn’t mess up anymore!

13

No problem. thx for the support