I am unable to open Unreal Engine because it keeps crashing with the error: ‘GPU Crashed or D3D device Removed. Check log for GPU state information.’ I have already updated my graphics drivers, verified that my computer is new with plenty of storage, and tried uninstalling and reinstalling Unreal Engine, but the problem persists. Can you please help me resolve this issue, as I need Unreal Engine for my university course and do not want to purchase a new computer.
Hello there @Coleman_Samantha!
We all experience that GPU crash from time to time, it tends to related with either drivers, or system settings. Let’s cover a few steps to attempt a resolution:
- I know you mentioned updating the drivers, I would still double check said update. Perform a clean install of them, using any free uninstaller tool, then check if any Developer drivers are available, as those are more stable for engine work.
- The next thing to test, would be to switch between DX11 and DX12 during engine startup. You can force this in UE by launching with the
-dx11flag. - Next, check your GPU and system settings for any active overclocking effects (Maximum performance, Hardware Accelerated GPU, etc).
- Finally, go to your UE install directory, and delete the folders “DerivedDataCache”, “Saved”, and “Config”. They will be re-created in your next startup.
If the steps above fail, I would test adding a new version of engine from the launcher, or performing a full reinstall of all Epic software:
- First, uninstall the engine, launcher, asset packs, etc
- Next, open the registry directory HKEY_CURRENT_USER\Software\Epic Games\Unreal Engine\Builds, and delete any build entries
- Finally, delete the folders %userprofile%\AppData\Local\UnrealEngine and %userprofile%\AppData\Local\UnrealHeaderTool
- After that, no elements related to UE should be left in your system
- Now, reinstall UE launcher from scratch, and only add the latest version of the engine
- After the process is complete, test opening a project