Unreal Engine Bug Submission Form

[Deathrey (DeathreyCG)]

I never agreed with people that disliked the AH. I love UE4, and I always loved the AH and how bug reporting there worked.

The answerhub was really a very nice place for bug reports. As I said, I reported probably more than 100 bugs on the answerhub. I got a response from Epic on every single one of those. Epic always said they will respond to your bug report on the answerhub within a few days, and if they don’t, you should bump it until you get a response. They always delivered on that promise (at least for me). That made the AH a place where it felt good to report bugs.

I would not have reported most bugs if I would not have been sure that I get a response from Epic about those relatively soon. Filling out a form without knowing if you will get any response is a very bad feeling. For bug reports, its important that you are guaranteed to get an answer on it. Very important.

Yep. That. Besides answers from support team, you might have someone random, who is aware of the discussed, chiming in.

@Amanda.Bott

Why did we do this?
There were a significant number of bug reports coming in with insufficient information, so this form was created to increase the likelihood that we’ll be able to reproduce bugs that have been submitted and increase the rate at which bugs are processed.

@Ninjin

I can see where this is comming from. Epic Staff from Answerhub is annoyed by asking people for more details and with this new system you make sure that Epic Staff only have to confirm the bug and cut all the back and forth to get more information from the user. However, who had the brilliant idea to cut the communication with other users that in a lot of cases lead to the solution in Answerhub?! This should just be integrated in Answerhub, why make a new website for that?! You seriously need a proper webteam that implements that in Answerhub (and btw make this forum look less ugly).

I’m willing to bet that form alone would not affect the amount/quality of information, coming with bug report, in any way. Nothing stops You from flooding relevant fields with unrelated garbage. And if one did not put efforts into reporting bug on AH properly, nothing would force him to do better, using the form.

Speaking of the form itself, if I did not know what it was, it would have looked quite shady to me.
Lastly, this form looks like an invitation for bots. There are many of them bots out there in the wilds. It would be shame, if them bots decided to report a few kilothousands of not-so-relevant bugs.