Unreal Engine Bug Report Not Working

I’m trying to report something but the bug submission report just stay loading and never actually sends the report.
Tried with and without the video and the result is the same.
There’s any other way to contact or report something to the UE team?

Greetings @Aethernum25 & @AntiGravity !

I have seen this post and return to you with an update. The issue has been reported internally and is currently being troubleshooted.

Thank you so much for bringing attention to this matter. Even if it may seem like no one sees, we see…even if there is not much we can do about it as Moderators sometimes. However, when we see opportunities to assist you all, we do not hesitate. :wink:

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Did it ever work, though? I submitted like 6 bugs with reproduction steps and never got a response

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Hi @Rasie1 ,

Thank you for your question! Bug reports are for reporting purposes only. The reports are not present to result in immediate troubleshooting steps or rapport with the team that addresses the bug reports. The bug reports exist so that when members experience bugs and report them, the reports are reviewed, and if the same issues exist across several other members’ bug reports, the bugs gets further investigated and possibly included in the next update or in the release notes.

TLDR, the bug reports work, but you will not receive a response.

I think once I received a notification that it was added to the tracker + a link

So what am I supposed to do now? I need to contact the support about a crash. How am i gonna do it if the only way to contact the support doesn’t work?

Thank you for your input @Rasie1 ! :smiley:

@Aethernum25 , I have reached out to my team for any updates. As soon as I receive word, I will come back here to post.

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The team looked into the issue and we’ve had successful reports come through over the weekend. Would you mind trying to submit your crash report again?