Unreal Engine (both 4 and 5) Will Not Install

General Feedback & Requests
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1

Unreal Engine will not download or install. It gets to about 1 or 2 percent of the download and then crashes. I even reinstalled Windows in order to give Unreal Engine a fresh shot at installing, but it still crashes and throws an error. It says “An Unreal Process has crashed: UE4-Epic GamesLauncher.” Here is the full error:

LoginId:e01027a04c4e6e6024174195510e9a1b
EpicAccountId:d47603db8f44472e812a64d53d6fa51b

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000001e00000049

ucrtbase
ucrtbase
ucrtbase
ucrtbase
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
kernel32
ntdll

All of my hardware and software is fast, new, and up-to-date, including the drivers for my RTX 2080 Ti. I notice that every time I attempt a new download, it creates this folder:

C:/Users/Zach/AppData/Local/UnrealEngine/4.27

This is strange to me, because a “4.27” folder is created even when I’m trying to install Unreal 5.3.2.

Please help. Thanks!

Zach

2

I am having the same issue and I created a post this morning, I’m going to paste what Support told me before sending me here (as it didn’t solve my issue, but it may solve yours)

“I have tried these steps: https://www.epicgames.com/help/es-ES/tienda-de-epic-games-c5719341124379/soporte-del-iniciador-c5719357217435/resolucion-de-problemas-del-iniciador-de-epic-games-a5720215069211 and they do not work. Support told me it’s something it happens when I played an UE game before starting installation, but I haven’t and I have also tried after reinstalling Epic Launcher multiple times and without playing anything between installing Launcher and trying to install UE.”