Unreal Engine 4 does not connect to the internet

Development Programming & Scripting
1

Hey Unreal users,
I have bought the unreal engine 4 today, but the only thing that appears is that the programm could not make a connection with the internet. It says there was no version information retrieved. I can also not log in with my unreal account. I checked my firewalls and did not find any problem. Could you please help me.

Thanks,
AMCA

2

Hi AMCA,

Could you post a screenshot of the issue in action and a copy of your dxdiag? How to find your dxdiag can be found at the link below.

3

Also, please take a look through the link below and try to troubleshoot the issue. If it still persist, please follow the steps at the bottom and post your Verbose Logs.

4

Hi AMCA,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post your Verbose Logs.

Thanks, TJ