Hi all, i just finished the download of my copy of the UE4, but unfortunately i cannot run it. when i press the launch button a crash report window appear and i cannot do anything apart report the problem.
My desktop pc specs are:
CPU: Intel i7-920 @ 3.6GHz
Ram: Patrion + Kingston 12GB @ 1488Mhz
GPU: nVidia GTX770 stock clock.
i’m running with Windows 7 professional 64bit
any advice?
thank you
Could you post your log file?
[=;16283]
Could you post your log file?
[/]
sure. where can i find it?
Go to the folder where you have installed your UE4 Launcher-Engine-Programs-CrashReportClient-Saved. There you should find a log file.
found it, here’s in :
[]
Log file open, 04/11/14 21:10:48
LogModuleManager:Warning: ModuleManager: Module ‘PakFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogModuleManager:Warning: ModuleManager: Module ‘StreamingFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogModuleManager:Warning: ModuleManager: Module ‘NetworkFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogInit: Version: 4.0.2-2034640+++depot+UE4-Releases+4.0
LogInit: Compiled (64-bit): Mar 27 2014 10:19:25
LogInit: Build Configuration: Development
LogInit: Branch Name: ++depot+UE4-Releases+4.0
LogInit: Command line: CrashReportClient.exe -LogFolder=C:/Users//AppData/Local/UnrealEngine/4.0/CrashLogs
LogInit: Base directory: E:/Program Files/Unreal Engine/4.0/Engine/Binaries/Win64/
[2014.04.11-19.10.48:491] 0]LogTaskGraph: Started task graph with 2 named threads and 4 total threads.
[2014.04.11-19.10.48:511] 0]LogInit: Computer: -PC
[2014.04.11-19.10.48:511] 0]LogInit: User:
[2014.04.11-19.10.48:511] 0]LogInit: CPU Page size=4096, Cores=4
[2014.04.11-19.10.48:511] 0]LogInit: High frequency timer resolution =3.134912 MHz
[2014.04.11-19.10.48:511] 0]LogInit: Memory total: Physical=12.0GB (12GB approx) Pagefile=8180.0GB Virtual=8192.0GB
[2014.04.11-19.10.48:594] 0]LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
[2014.04.11-19.10.48:732] 0]CrashReportClientLog: Initial state = Unknown UploadState value
[2014.04.11-19.10.48:732] 0]CrashReportClientLog: Sending request (pinging server)
[2014.04.11-19.10.48:769] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:770] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:772] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:772] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:772] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:772] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:772] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:773] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.48:774] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:083] 0]CrashReportClientLog: =========================> OnProcessRequestComplete(), State=PingingServer
[2014.04.11-19.10.49:083] 0]CrashReportClientLog: State change from PingingServer to Ready
[2014.04.11-19.10.49:083] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:083] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:084] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:084] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:084] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.10.49:084] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.23.12:211] 0]CrashReportClientLog: State change from Ready to Cancelled
[2014.04.11-19.23.13:234] 0]LogWindows: FPlatformMisc::RequestExit(0)
[2014.04.11-19.23.13:280] 0]CrashReportClientLog: Final state = Cancelled
[2014.04.11-19.23.13:280] 0]LogExit: Exiting.
[2014.04.11-19.23.13:281] 0]Log file closed, 04/11/14 21:23:13
[/]
If you are stuck at 81%, could you please go here and try what it says: questions/24311/read-this-if-your-download-has-stopped-around-81.html
Thank you!
[= ;16315]
If you are stuck at 81%, could you please go here and try what it says: questions/24311/read-this-if-your-download-has-stopped-around-81.html
Thank you!
[/]
i managed to go above the 81%, but didnt’ work. same exact error after the whole procedure. here’s another log after i tryed the hotfix
[]
Log file open, 04/11/14 21:56:24
LogModuleManager:Warning: ModuleManager: Module ‘PakFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogModuleManager:Warning: ModuleManager: Module ‘StreamingFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogModuleManager:Warning: ModuleManager: Module ‘NetworkFile’ not found - it’s StaticallyLinkedModuleInitializers function is null.
LogInit: Version: 4.0.1-0+UE4
LogInit: Compiled (64-bit): Mar 21 2014 08:00:16
LogInit: Build Configuration: Development
LogInit: Branch Name: UE4
LogInit: Command line: CrashReportClient.exe -LogFolder=C:/Users//AppData/Local/UnrealEngine/4.0/CrashLogs
LogInit: Base directory: E:/Program Files/Unreal Engine/4.0/Engine/Binaries/Win64/
[2014.04.11-19.56.24:461] 0]LogTaskGraph: Started task graph with 2 named threads and 4 total threads.
[2014.04.11-19.56.24:482] 0]LogInit: Computer: -PC
[2014.04.11-19.56.24:482] 0]LogInit: User:
[2014.04.11-19.56.24:482] 0]LogInit: CPU Page size=4096, Cores=4
[2014.04.11-19.56.24:482] 0]LogInit: High frequency timer resolution =3.134912 MHz
[2014.04.11-19.56.24:482] 0]LogInit: Memory total: Physical=12.0GB (12GB approx) Pagefile=8180.0GB Virtual=8192.0GB
[2014.04.11-19.56.24:564] 0]LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
[2014.04.11-19.56.24:696] 0]CrashReportClientLog: Initial state = Unknown UploadState value
[2014.04.11-19.56.24:697] 0]CrashReportClientLog: Sending request (pinging server)
[2014.04.11-19.56.24:723] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:723] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:726] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:727] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:728] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.24:728] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:037] 0]CrashReportClientLog: =========================> OnProcessRequestComplete(), State=PingingServer
[2014.04.11-19.56.25:037] 0]CrashReportClientLog: State change from PingingServer to Ready
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.25:038] 0]LogSlate:Warning: GetFontFace failed to load or process ‘…/…/…/Engine/Content/Slate/Fonts/Roboto-Black.ttf’
[2014.04.11-19.56.27:167] 0]CrashReportClientLog: State change from Ready to Cancelled
[2014.04.11-19.56.28:188] 0]LogWindows: FPlatformMisc::RequestExit(0)
[2014.04.11-19.56.28:228] 0]CrashReportClientLog: Final state = Cancelled
[2014.04.11-19.56.28:228] 0]LogExit: Exiting.
[2014.04.11-19.56.28:228] 0]Log file closed, 04/11/14 21:56:28
[/]
That looks exactly like the callstack for issue here: questions/13022/editor-crash-when-i-launch.html
Could you please go to that post and share your DxDiag as well as the callstack? That will make it easier for our developers to look into the issue.
Thank you for your patience as we investigate the problem. 
[= ;16336]
That looks exactly like the callstack for issue here: questions/13022/editor-crash-when-i-launch.html
Could you please go to that post and share your DxDiag as well as the callstack? That will make it easier for our developers to look into the issue.
Thank you for your patience as we investigate the problem.
[/]
where can i get my DxDiag?
how much time will i have to wait before i can start coding?
i don’t know if could help but i have the same exact problem with UDK. in that, i bypassed by opening the editor from the front-end executable
Probably you can pass over the crash when you open the editor with a project .exe -> just download one of the samples and then try it out
For the dxdiag you just have to type in dxdiag into the windows search bar - click onto the dxdiag.exe - save alle informations
[=;16344]
Probably you can pass over the crash when you open the editor with a project .exe -> just download one of the samples and then try it out
For the dxdiag you just have to type in dxdiag into the windows search bar - click onto the dxdiag.exe - save alle informations
[/]
ok, i’m trying what you say, i’ll post the result after i will have downloaded an example
Ok, i downloaded “effect cave” and “realistic rendering”, how do i open them without passing through the lancher?
They will always get loaded with the launcher, but you wont have to press onto the launcher buttone (because probably just he is causing your problem). To open up the project go into the project folder and there you should find a .uproject file -> just do a double klick and then wait.
when i open a .uproject file i go direcltly to the stock launcher (that one with a blue icon), if i use “open with” and i chose the editor (the one with the black icon) i get the same error.
what to do?
Hmm, now I run out of ideas 
Just post that which said and then he can probably help you further 