Unreal Engine 4.13.0 crashing when opening/creating projects

Development Platform & Builds
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1

When I try to open/create projects, UE4 will show the loading, then suddenly pops up with “Unreal Engine has stopped working. Windows is checking for a solution to the problem.” In a few seconds, that changes to “Unreal Engine has stopped working. A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.” If I click debug, it’ll ask me to choose a debugger (Visual Studio being the only option, which I choose) which ends up looking like this:

108403-screenshot_49.png
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This is the log: UE 4.13.0 Log - Pastebin.com

I have tried the solution described [here][2], deleting the folder LocalDisk:/Users/“YourName”/AppData/Local/UnrealEngine and then reinstalling both the launcher and UE 4.13.0, but the same issue happens. I made sure I was running as administrator.

I’d appreciate any help; if needed, I can provide more details if I know how to get them. Thank you in advance!

2

Oh, forgot to add computer specs:
OS: Windows 8.1 Enterprise 64-bit
Processor: Intel i7-4710MQ
RAM: 16gb
Graphics: Nvidia Quadro K2100M, Intel HD Graphics 4600

3

Hey Pondinator,

I have a few questions:

  • Have you been able to create or open projects using any older versions of the editor?
  • Have you checked the Software Conflicts wiki to ensure you’re not running any conflicting software?
  • Could you use the Windows Event Viewer and provide the logs that you get following the steps on the linked wiki? A lot of times when you don’t get a crash reporter window, the event viewer is a good way to get more info on why it’s crashing.
4

I believe this is the right log: http://pastebin.com/td0FPkex
No software conflicts that I’m aware of based on that page, and this is the first time I’ve used UE4 on this computer.

5

It’s fixed! Thank you for linking me the Event Viewer page. Through that, I poked around and found out that the failing module was an Nvidia GPU driver issue. Updating the drivers from Nvidia control panel didn’t work, but for some reason, downloading the drivers off of the Nvidia site and installing from there works. I installed it and UE 4.13.0 seems to be working fine.

6

Glad to hear that you were able to resolve the issue. Have a great day!