Unreal Editor 4.8.2 crashes on launch

Development Platform & Builds
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1

I installed the unreal editor from the epic games launcher and it worked well during the first launch. Now, it crashes every time I try to open it, both from the epic games launcher and from the desktop shortcut. It loads up to 91% and crashes. Then the “Unreal Engine has stopped working” window pops open. Under “View problem details” I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: UE4Editor.exe
Application Version: 4.8.2.0
Application Timestamp: 559dee6b
Fault Module Name: UE4Editor-CoreUObject.dll
Fault Module Version: 4.8.2.0
Fault Module Timestamp: 559decfa
Exception Code: c0000005
Exception Offset: 0000000000174985
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: ad84
Additional Information 2: ad8488a364a21715ddc42492de800b16
Additional Information 3: 6c2e
Additional Information 4: 6c2e382be9be91000422d1bbf3353557

I’ve tried verifying the editor from the launcher, nothing happened. I’ve been running the program as administrator, too. Isn’t c0000005 an access violation code? What should I do?

Edit: Reinstalling did not help either.

2

Hi Fowlron,

Do you also get a Crash Reporter window? If so, please copy the information in that window, including the Machine ID, and paste it here in a reply. Then hit Send before closing the program through the Windows error window. Thanks!

3

I don’t get a crash reporter window unfortunately.

4

Hi FowIron,

To help narrow things down, let’s try opening the Editor directly. Navigate to this file path and open the UE4Editor.exe. (Your file path may differ slightly.)

C:\Program Files\Unreal Engine\4.8\Engine\Binaries\Win64

Let me know if that opens the Editor or if it still crashes for you.

5

Still crashes just like before. I’m going to record it and upload it to dropbox so you can see exactly what’s happening.

6

Ok, sorry for the background noise and low resolution, but should be enough to show what happens: Here it is

7

Hmm, could you post your full Dxdiag (system specs)?

  • Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open the file and then click ‘Save All Information’. Post that text file here.
8

Here it is. I kinda eliminated the option of my system being under the required specs because the program did start and work once, though the preview was working with some pretty low fps.

9

The integrated graphics card that is listed only supports up to Directx 10 and a Directx 11 compatible card is required to run the Launcher/Editor.

Do you have any other graphics cards installed besides the ‘Intel(R) HD Graphics’ that is listed? If not, I’m surprised you got the Editor to launch the first time.

10

I do have a dedicated gpu, nvidia GeForce 325M, though it only supports up to directX 10.1 too… The program did launch the first time, and I did get to experiment with the first person template it generated. Strange… Anyway, thanks for the help. I was considering getting a new laptop soon too, so when I do I’ll start developing with unreal engine 4