Unable to add product files to a listing. The upload fails with a message “An error occurred”.
What type of bug are you experiencing?
Publishing
Steps to Reproduce
Create new listing of 3D Models type in the Vechicles & Transportation category
Click +Add new format
Select Unity game engine format.
Choose a .unitypackage either a .zip file under 1.2 GB
Wait for the upload to reach 100%.
Expected Result
The package uploaded successfully added to the listing and appears in the included files.
Observed Result
Warning message “These elements have not been successfully uploaded. You can retry or cancel… An error occurred” after upload progress reaches 100%.
Platform
Firefox 131.0.3
Operating System
Linux 6.11.2-4-MANJARO
Additional Notes
Three products were added successfully, but now I’m encountering an error. I’ve tried using different .unitypackage files and a zip file, but that hasn’t resolved the issue. Sometimes the upload stops partway through the process.
I’m experiencing the same issue when trying to upload my textures as additional files. My file is a 516 MB .zip, but I keep getting the same error message.
I have the same issue. I can upload a 460MB unitypackage file successfully, but if I increase the size to 560MB with the same file name, an error occurs, and I can’t upload it.
The only way I managed to upload my file was by splitting it into parts. Since I needed to upload multiple textures, it was easier to divide them. I split them into three separate files, and the upload was successful that way. However, when I tried uploading everything as a single file (even though it was well under the upload limit), I kept getting an error. I’m not sure of a workaround for uploading a file that can’t be divided into parts, hopefully Epic will address this in a future update.
This is happening to me as well. If i try to upload any additional files i get an error at the very end. I have only had success with very small files. Large files fail every time. This was not the case a little over a week ago.