Unable to redeem my humble bundle with code

Summary

I entered my humble bundle code for this bundle: Stylized Cartoon Assets Bundle (pay what you want and help charity) (Stylized Cartoon Assets Bundle - $25 Tier)

It failed to validate and I don’t have access to the content I paid for.

Error code: 19007

I know for a fact that the code is correct.

You guys really need to get this figured out as it isn’t right that customers can’t access the products we paid for.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.epicgames.com/account/code-redemption

Steps to Reproduce

  1. Buy the humble bundle.
  2. Copy the redeption code from your humble bundle account for the bundle and paste it into your Fab account’s “Redeem Code” page.
  3. Click “REDEEM”.
  4. Result: Error 19007

Expected Result

The code is successfully redeemed and I have all the assets included in the bundle available in My Library on Fab.

Observed Result

Error 19007. No assets available.

Platform

Web browser. Latest Microsoft Edge (based on Chromium). This should not be an issue.

Operating System

Windows 11, latest updated version. Also should not be an issue.

Additional Notes

You guys need to fix this please.

I have the same problem, I sent a ticket to support and I’m waiting. It’s really annoying…

Hey folks! @kiyasui-hito @Elifurk

If you could both contact our support team, they can check the codes and figure out precisely what is happening.

Thanks!