Summary
I entered my humble bundle code for this bundle: Stylized Cartoon Assets Bundle (pay what you want and help charity) (Stylized Cartoon Assets Bundle - $25 Tier)
It failed to validate and I don’t have access to the content I paid for.
Error code: 19007
I know for a fact that the code is correct.
You guys really need to get this figured out as it isn’t right that customers can’t access the products we paid for.
What type of bug are you experiencing?
Purchasing
URL where the bug was encountered
https://www.epicgames.com/account/code-redemption
Steps to Reproduce
- Buy the humble bundle.
- Copy the redeption code from your humble bundle account for the bundle and paste it into your Fab account’s “Redeem Code” page.
- Click “REDEEM”.
- Result: Error 19007
Expected Result
The code is successfully redeemed and I have all the assets included in the bundle available in My Library on Fab.
Observed Result
Error 19007. No assets available.
Platform
Web browser. Latest Microsoft Edge (based on Chromium). This should not be an issue.
Operating System
Windows 11, latest updated version. Also should not be an issue.
Additional Notes
You guys need to fix this please.