Hello,
I recently received a new Substance 3D promo code as a reward for using the Fab marketplace. However, when I try to redeem it on Adobe’s website, I receive an error stating that the code cannot be activated.
Context:
- In the past, I participated in the Titan Challenge by Epic Games and received a different Substance 3D promo code, which has already expired.
- The new code I received is from a completely different promotion (Fab marketplace reward), so there should be no connection between them.
- According to Epic Games’ terms, the new code is valid until May 31, 2025, so it should still work.
- I have not redeemed multiple codes—each code was from a separate promotion.
What I’ve Tried:
- Attempted to redeem the code via Adobe’s redemption page (https://redeem.adobe.com).
- Received an error message preventing me from activating it.
- Contacted Adobe Support, and they confirmed that the code has not been redeemed yet but could not resolve the issue.
- Adobe Support redirected me to Epic Games Support, saying they cannot assist with activation.
- I requested an official email confirmation from Adobe stating why the code cannot be redeemed so I could forward it to Epic, but their response was vague and unhelpful.
My Questions:
- Are there any redemption restrictions that I am unaware of?
- Has anyone else encountered this problem with a new Fab marketplace promo code?
This situation is frustrating because the new code is still within its validity period, and it’s from a different promotion than my previous one. If there are any hidden limitations on redemption, they should be clearly stated.
Any help would be greatly appreciated!
[grid][en.composer.grid_surround]
Technically, I believe there’s nothing stopping me from creating a new account and redeeming the code there. However, I’ve been an Adobe user for about five years, and a lot is tied to my current account—my projects, preferences, and workflow.
It’s frustrating because I shouldn’t have to create a new account just to activate a code that I rightfully received. It feels like an unnecessary complication, especially since this is supposed to be a reward for using the Fab marketplace. I’d really prefer to keep everything in one place rather than juggling multiple accounts just to access software I already have a valid code for.