Summary
Recently, I purchased an asset on fab but it was broken and didn’t work as the seller described. I reached out to them to process a refund but they didn’t answer- and the only other way is to go through fab support.
The issue is, when I navigate to the fab support page it gives me an error saying that I need to add a name and email address, though my account already has both of those things on it.
Is this a bug? How am I supposed to process a refund if the support page wont allow me to submit a ticket? Why is there no way to process a refund from the product page, or even linked on the email receipt after purchase?
What type of bug are you experiencing?
Purchasing
URL where the bug was encountered
Steps to Reproduce
Attempt to navigate to the fab support page to submit a ticket
Expected Result
Be able to access the fab support request ticket
Observed Result
Receive the error message
“Your Epic Games Account is missing information required to access this page.
Please go to https://www.epicgames.com/account/personal and ensure you have provided Name and Email Address.”
Although my name and email address are already provided
Platform
Google Chrome
Operating System
Desktop and Mobile