Unable to reach epic games server

Development Platform & Builds
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1

When I start the Launcher the message appears ‘Unable to reach the Epic Servers at this time’ and when I try to log in ‘Connection to the server failed’. Any fixes out there?

Thanks

2

Hi jingersoll962,

Thank you for the report. This sound similar to another issue that we are tracking.

Could you go to this link and post the info that it gives you here?

3

{
“app” : “launcher”,
“moduleName” : “Epic-Launcher-PublicService”,
“branch” : “Release”,
“buildDate” : “2015-08-11T17:48:54.653Z”,
“modules” : {
“epic-common-core” : {
“branch” : “Release”,
“buildDate” : “2015-08-11T01:29:03.105Z”,
“build” : “2”,
“cln” : “2650508”,
“version” : “0.27”
},
“epic-module-CloudStorage-Core” : {
“branch” : “TRUNK”,
“buildDate” : “2015-08-11T01:53:29.596Z”,
“build” : “405”,
“cln” : “2615927”,
“version” : “UNKNOWN”
}
},
“serverDate” : “2015-08-14T22:41:52.525Z”,
“build” : “30”,
“cln” : “2651386”,
“overridePropertiesVersion” : “unknown”,
“version” : “2.5”
}

4

I am having the same issue.

{
  "app" : "launcher",
  "moduleName" : "Epic-Launcher-PublicService",
  "branch" : "Release",
  "buildDate" : "2015-08-11T17:48:54.653Z",
  "modules" : {
    "epic-common-core" : {
      "branch" : "Release",
      "buildDate" : "2015-08-11T01:29:03.105Z",
      "build" : "2",
      "cln" : "2650508",
      "version" : "0.27"
    },
    "epic-module-CloudStorage-Core" : {
      "branch" : "TRUNK",
      "buildDate" : "2015-08-11T01:53:29.596Z",
      "build" : "405",
      "cln" : "2615927",
      "version" : "UNKNOWN"
    }
  },
  "serverDate" : "2015-08-16T13:46:29.653Z",
  "build" : "30",
  "cln" : "2651386",
  "overridePropertiesVersion" : "unknown",
  "version" : "2.5"
}
5

What’s the story? Is there a solution?. Thanks

6

I did some research of other people with this problem. I added -http=wininet to the target field of properties. Seems to be working well now.

7

Glad to hear that worked for you!

8

i was having the same problem. using windows 10 with defender.

added epic games folder to “exclude folders” in windows defenders settings and now it started updating. can someone confirm this solution?

9

Worked for me on Windows 10. Thanks a ton!