Unable to purchase anything from the Fab marketplace

Summary

Keep getting an error message when trying to purchase something from FAB for Unreal. I tried different cards and payment methods. Even tried a different product.

“Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or payment method.”

Anyone having this issue?

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

N/A

Expected Result

be able to purchase products

Observed Result

n/a

Platform

Google chrome

Operating System

desktop

Well, I had an issue, could not use my preferred payment.
Received a message about a captcha-error which disn’t make any sense to me…
Tried again with PayPal and this did work…

1 Like

For me too, missing captcha!

Same problem here :thinking:

Same problem here, I have tried multiple browsers, (in regular and private modes) cleared all my caches, turned off VPN, multiple payment types, even had a friend log on from his computer, nothing worked. Emailed support last Thursday, aside from a generic response, I have not heard anything. If anyone figures this out anything else I might be doing wrong, please let me know, since I don’t have much faith in hearing back from the Fab staff. (Oh also had no issues before the switch from Marketplace to Fab)