Hi @COSEDIMARCO - can you confirm that you submitted your support request to the URL with “ProductOrigin=FabSupport” at the end? If you didn’t, that could be why you’ve not received a response. We’re working to redirect the “ProductOrigin=Fab” URL to the correct page but until that happens, please be sure to submit any help requests here: https://support.fab.com/s/?ProductOrigin=FabSupport