Unable to migrate from SkectFab

General Issues & Bug Reporting (Fab)
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Summary

Unable to link Epic Account in Sketchfab setting. Everytime Itry to connect Epic account to start the migrate precess, webpage change into Epic page ad immediatly return to Sketchfab homepage but Account is not connected.
I tried to logout and login from both website.
Disconnect all app and account connected.
Tried with Chrome and Firefox on Windows, Chrome on iPad and Chome on Android. From Firefox console log seems related to a call of the Epic javascript

What type of bug are you experiencing?

Other

URL where the bug was encountered

Steps to Reproduce

Enter Sketchfab, login, switch to setting, select Connected Account

Expected Result

Epic Account connected

Observed Result

Account remains uncnnected

Platform

Firefox and chome with Windows.
Chrome with a Ipad and Android Mobile

Operating System

Windows 10, IOs 18, Android 12

1 Like
2

Hey there, the issue with Sketchfab migration may be occurring because of some confusion with Epic accounts. It has to be the same account you’re trying to link on Sketchfab and Fab, if you’re trying to link two different Epic accounts, e.g. Epic account A on SF to Epic account B on Fab - it won’t work.

Please try unlinking your Epic account from your SF one here, then log out from both platforms.

Next, clear cache and cookies on your web browser.

Now login to Sketchfab.

Link your Epic account and try linking that same account to Fab.

Please let me know if that helped!

1 Like
3

I’m having the same issue, I’ve never had any Epic account linked before and I’ve cleared cache but it refuses to link my account.

4

@AMintKing I’ve tried all your suggestions but it didn’t work. I’ve only one account @sketchfab and only one at Epic. With Epic account I can access to this forum, to Epic Website(https://store.epicgames.com/it/) and to my Fab store page (https://www.fab.com/portal).
I’ve tried to create a new sketchfab account and try to link to epic but iyt didn’t work.
Tried every platform and browser I could but no result at all

5

Hi @COSEDIMARCO and @bgindie . If account linking still isn’t working for you, I recommend reaching out to our support team: https://support.fab.com/s/?ProductOrigin=FabSupport

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I’ve already contact support twice with no result till now :person_gesturing_no:

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Hi @COSEDIMARCO - can you confirm that you submitted your support request to the URL with “ProductOrigin=FabSupport” at the end? If you didn’t, that could be why you’ve not received a response. We’re working to redirect the “ProductOrigin=Fab” URL to the correct page but until that happens, please be sure to submit any help requests here: https://support.fab.com/s/?ProductOrigin=FabSupport

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Yes support page link was correct. I submitted a Firefox console log too.