Unable to login into anything

General Feedback & Requests
1

PLEASE DO NOT IGNORE THIS EPIC!

I am posting here since I cannot login to contact Epic directly. NO account will login. I have invested a lot of time and money into Unreal, so if we can treat this as a serious issue, that would be appreciated.

I am having a serious login problem with my account. Is there an email address to Epic support. Maybe even an escalations account that replies almost immediately? Please inbox me if so.

Thanks.

Justin

2

Hey Justin, it’s due to the scheduled maintenance. Check out the announcement here. Should be back up soon. =)

3

Oh, good! I thought it was a hack attempt. I am a little paranoid after my steam account tried to get hacked.

Thanks for the speedy reply, Jon!

4

Mmhmm, so maintenance didn’t happen. No dice Epic. What do I have to do to login again? Wait 48 hours like a 1998 security feature? It claims I have “too many active logins”. I am logged into AnswerHub and the forums. That’s all. Nice to see this went unheard from EPIC as to be expected.

Thanks Epic! Ill find a way to contact you eventually, I suppose

5

[=Rallii;490639]
Mmhmm, so maintenance didn’t happen. No dice Epic. What do I have to do to login again? Wait 48 hours like a 1998 security feature? It claims I have “too many active logins”. I am logged into AnswerHub and the forums. That’s all. Nice to see this went unheard from EPIC as to be expected.

Thanks Epic! Ill find a way to contact you eventually, I suppose
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Hi Rallii,

Please contact accounts@unrealengine.com, they should be able to help figure out what’s going on and get it addressed.

6

Yes, as mentioned please send an email to accounts@unrealengine.com

The “Too many active logins” is a known issue that is being investigated, but if you contact our Accounts team with your account information, they should be able to help resolve the issue.

Cheers