Hi. I work in a College and I am unable to login to mixer, either through Epic Games login or licence file (studio.lic), which I downloaded from the quixel website.
I am aware that I am behind a firewall and I have been in discussion with IT support about the issue. I AM able to login to Unreal Engine and Quixel Bridge. If I try to login with my Epic Games credentials I get the following error: failed to receive data. And if I try to login with the studio.lic license file I get the following error: There seems to be a problem connecting to the internet.
I have checked the log in troubleshooting in Epic games launcher and everything is ticked green. Here is the log for that:
{
“EndPointResults”:
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://account-public-service-prod03.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://launcher-public-service-prod06.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://catalog-public-service-prod06.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://entitlement-public-service-prod08.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://priceengine-public-service-ecomprod01.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://lightswitch-public-service-prod06.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://eulatracking-public-service-prod06.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://friends-public-service-prod06.ol.epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://epicgames.com”
},
{
“Type”: “Endpoint”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “Backend Connectivity Tests for https://launcher-website-prod07.ol.epicgames.com/”
}
],
“MinimumSpecResults”:
{
“Type”: “Processor”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “CPU: 2 Cores”
},
{
“Type”: “Memory”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “RAM: 2GB”
},
{
“Type”: “Graphics Device”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “GPU: GeForce 5, Radeon 9000, Intel HD Graphics”
},
{
“Type”: “Operating System”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “OS: Windows 7 (or similar)”
}
],
“RecommendedSpecResults”:
{
“Type”: “Processor”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “CPU: 4 Cores”
},
{
“Type”: “Memory”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “RAM: 4GB”
},
{
“Type”: “Graphics Device”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “GPU: GeForce 400, Radeon HD 5000, Intel HD Graphics 4000/2500”
},
{
“Type”: “Operating System”,
“Result”: “Passed”,
“Code”: “”,
“Desc”: “OS: Windows 7 (or similar)”
}
]
}
Are there any ports I need to ask IT support to open in the firewall so that Mixer will connect. I have read the documentation for Epic Games Launcer and all those have been added. But as I cannot connect Mixer there must be something else I need to do.
Any help would be much appreciated. Regards.