Unable to Download

Summary

Error when attempting to download included files from newly purchased models.

What type of bug are you experiencing?

Other

URL where the bug was encountered

Steps to Reproduce

  1. Click the download link found in the bottom right corner of the item in your library.
  2. In the resulting pop-up, click the download link to the right the item you wish to download.

Expected Result

I expect the file to download.

Observed Result

I get the following error message… “An error occurred, the asset could not be retrieved.”

Platform

Chrome Version 130.0.6723.70 (Official Build) (arm64).

Operating System

MacOS Sequoia 15.0.1.