Unable to Download

Summary

Error when attempting to download included files from newly purchased models.

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://www.fab.com/library

Steps to Reproduce

  1. Click the download link found in the bottom right corner of the item in your library.
  2. In the resulting pop-up, click the download link to the right the item you wish to download.

Expected Result

I expect the file to download.

Observed Result

I get the following error message… “An error occurred, the asset could not be retrieved.”

Platform

Chrome Version 130.0.6723.70 (Official Build) (arm64).

Operating System

MacOS Sequoia 15.0.1.