Download

Unable to Download Purchased Item...

I purchased the “Medieval Tavern” asset pack yesterday (Medieval Tavern in Props - UE Marketplace) but inside of Epic Games Launcher I can’t find it in my vault and the Marketplace page says unavailable.

Can someone tell me what is going on or help me fix this issue?

I have restarted the Epic Games Launcher, my PC, and even waited a whole 12 hours (thinking there was an update delay or something), but to no avail.

Capture_Owned.PNG

This matter was resolved by emailing - marketplace-support@unrealengine.com

Basically it had to do with the amount of assets I had on my account.

I had the same problem and the support made me create un another account.
Unfortunately some time has passed and they have not yet solved the problem…
It is really uncomfortable