Unable to download other format sizes for megascans textures

Summary

On a number of megascans assets, both free and those that I’ve purchased, I am unable to download any other format than the max 8k resolution files.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

  • Head to ‘My Library’
  • Attempt to download 4k texture set of ‘dirt_ground_xdhhefr’

Expected Result

4k file format is downloaded

Observed Result

8k file format is downloaded

Platform

Google Chrome

Operating System

Windows 11

Video

Additional Notes

If this is ongoing I will have to refund these products as they are not fit for use