Same error, I keep getting IS-0009 for a specific plugin on all my engine versions. I tried re-installing the launcher, clearing %LocalAppData% for the epic game launcher, even re-installed a UE engine version, checked the Manifests files (they seems all good no entry for the plugin), but still this error pops up and I am unable to install that plugin…
Anyone has a fix for it ?
Yep - no response from Fab at all - a big update to the Launcher (even though from things that were said they were phasing it out) - but not even the slightest attempt at fixing it to make it actually usable - no way to contact support (loops of AI).
I have to say - I gave Fab a chance - but they’re not giving us a chance.
@Tim_Sweeney you dis Apple store a lot - but at least it works, you fight to have the right to sell on it without large commissions - at least you can sell on it - at least you get responses from the sales team, you have a support system that works, and everything isn’t buried under piles of stolen assets and AI generated slop.
Fab does not answer our support, do not fix the launcher - has very questionable searching, doesn’t allow us customize our initial viewing (always forced to see their choice of assets), doesn’t show very important things like the number of ratings on each star (imperative to know what the reality of the scoring is).
How many years has it been now?
Please - Fab team - fix these things as quickly as you can, talk to us - make us feel that you actually care, rather than give us the feeling that you quietly hate us all and don’t want to offer any support.
Same problem. I’ve tried every tutorial on the internet: deleting the webcache, reinstalling, deleting folders, manifest file, item file, etc., etc., etc. None of them worked.
For now there’s AMS (Asset Management Studio) - a 3rd party product that does work (I’m not affiliated). Shows the issues are with the Launcher itself.
The same problem! I have 9 plugins, and half of them can’t be downloaded properly.
[Install FailedCould not load installation information. Please check if the installation has been removed orexisted on an external drive.
If the external drive containing the installation is disconnected - please plug it back in thecomputer and restart the launcher.
Uninstalling the product and installing it again could also resolve the issue.]
[Error Code: lS-0009,II-E1003]
I have been waiting months for someone to be assigned to this issue.
A member of staff was quite rude to me when I tried to escalate this issue via a support ticket.
I have not heard anything since and just gave up.
I am literally being told by customers that an old version of my plugin is being shipped for those who can actually download and I have no way to validate what they are saying because I can not download my own plugin via any method.
Still experiencing this issue couple months after first encountering it. For me it’s just IS-0009, not the other two. Is there any way to get more info on this EMP-18467 ticket? Where can I subscribe to updates?