Unable to download Fab Plugins

Summary

None of the rdTools plugins are downloading from Fab with various errors including IS-0009, IIE-1003 and MD-0011-0.

What type of bug are you experiencing?

Plugins

Steps to Reproduce

Try downloading one of the rdTools plugins such as rdLODtools from the Epic Launcher.

All steps to clear cache and other lingering files has been attempted.

Customers are also saying they cannot update to the latest versions.

Expected Result

The plugins to download.

Observed Result

“Install Failed
Could not download installtion information. Please try again later.
Error Code: MD-0011-0”

Platform

Epic Launcher

Operating System

Win 11

bump

Bump - Can I please get a response from Fab staff - this is affecting my customers.

Me and users of my plugin are also getting the same issue.

Same error, I keep getting IS-0009 for a specific plugin on all my engine versions. I tried re-installing the launcher, clearing %LocalAppData% for the epic game launcher, even re-installed a UE engine version, checked the Manifests files (they seems all good no entry for the plugin), but still this error pops up and I am unable to install that plugin…
Anyone has a fix for it ?

Yep - no response from Fab at all - a big update to the Launcher (even though from things that were said they were phasing it out) - but not even the slightest attempt at fixing it to make it actually usable - no way to contact support (loops of AI).

I have to say - I gave Fab a chance - but they’re not giving us a chance.

@Tim_Sweeney you dis Apple store a lot - but at least it works, you fight to have the right to sell on it without large commissions - at least you can sell on it - at least you get responses from the sales team, you have a support system that works, and everything isn’t buried under piles of stolen assets and AI generated slop.

Fab does not answer our support, do not fix the launcher - has very questionable searching, doesn’t allow us customize our initial viewing (always forced to see their choice of assets), doesn’t show very important things like the number of ratings on each star (imperative to know what the reality of the scoring is).

How many years has it been now?

Please - Fab team - fix these things as quickly as you can, talk to us - make us feel that you actually care, rather than give us the feeling that you quietly hate us all and don’t want to offer any support.

EMP-18467 has been created and its status is ‘Needs Triage’. This is now in a queue to be reproduced and confirmed.