I’ve tried to download marketplace content multiple times now. My issue is that everytime I try to download larger packages my Epic Games Launcher crashes completely. Smaller packs (like Animation Starter Pack) work but larger packages make my launcher crash.
I tried to restart the launcher and the computer multiple times and even reinstalled the launcher completely, but the error is still present.
Hi Zeronacer,
Can you provide the error code you are receiving during this crash? If there is no code showing up, can you provide us your launcher logs?
From Inside the Launcher:
- In the top-right of the Launcher, click the Gear icon.
- Select ‘Enable debug logging’ and then choose ‘Enable Now’. If you issue occurs at launch or sign in, Select ‘Enable debug logging’ and then choose ‘Restart’
- Reproduce the issue you’re experiencing while the debug logging is on.
- After reproducing your issue go back to the Gear icon and select ‘show launcher log’
- Place all of the logs in this folder into a file and attach it to your AnswerHub report.
- Back in the Launcher, select the Settings icon again and select ‘Disable debug logging’ or close your launcher.
Once we have some more idea on the error you are receiving, we will be happy to help!
Thanks!
Hi Zeronacer,
I just wanted to update this thread and see if you are still having issues with Animation Starter Pack? Please let me know within this thread and I will happily help look into the issue with ya!
Thanks!
Hi Zeronacer,
We have not heard from you in quite some time. I am marking this as answered for tracking purposes. If you are still experiencing this error, please comment with the requested information.