Summary
Hello Support Team,
I am unable to claim/checkout free assets on the Fab marketplace. Every time I attempt to complete the process, the following error message appears:
“There was a problem processing your request. Please contact customer service.”
Troubleshooting already attempted:
Tested across multiple devices (Desktop browser and Mobile device).
Tested using both Personal and Professional license tiers.
Cleared browser cache/cookies and attempted via Private/Incognito mode.
The issue persists regardless of the device or license type selected. Could you please inspect my account status or permissions to help resolve this checkout error?
Thank you for your assistance.
What type of bug are you experiencing?
Purchasing
Steps to Reproduce
Navigate to any free asset page on Fab.
Select either a Personal or Professional license.
Click on the button to claim/purchase the asset for free.
Attempt to complete the checkout process.
Expected Result
The order should process successfully, adding the free asset to my account library.
Observed Result
An error banner appears stating: “There was a problem processing your request. Please contact customer service.” The asset is not added to the library.
Platform
Google Chrome, Safari (also tested across mobile browsers)
Operating System
Windows 11, iOS / Android
