Hi so i’ve downloaded my metahuman and followed all the steps but once I import it - it shows an all white person? I’ve attatched a picture of what it’s supposed to look like. Please help!
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Hi there,
It seems to be an unusual bug.
After adding it to your project, did you restarted the project after the prompt message told you to do so, or you’ve skipped?
Does it appear like this inside the Character Blueprint? Also, open the Skeletal Mesh editor and check the materials directly in the materials folder.
Sometimes just restarting the project would fix this type of issue.
Try with other metahumans.
Perhaps you want to submit a bug report to the Epic team.
Let’s see what other devs recommend.
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I created a duplicate and it happened twice 
Do you know where I can submit?
Let’s ask help to the moderators. Perhaps @SupportiveEntity may guide us how to report an issue found in the metahuman creator?
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Thanks @L.F.A, and hey @acegxd! So before we go to submit the bug, let’s do a bit of troubleshooting to see exactly where MHC is failing. Judging from how the model looks it’s probably a bug with the materials being generated or attached.
So first off, after importing the character, do the materials themselves look discolored or malformed like on the model? If so, are the textures also distorted?
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yes it looks like all the textures are distorted - this is the blueprint here ! @SupportiveEntity
Thanks, that helps a ton. This shows us that the MHC is generating materials in some way incorrectly and it’s not so much the engine itself causing this. Now where the hard part comes. For UE side issues we have the bug report site, but for MHC side issues, their bug report is in the MHC editor itself. Problem is I’m not sure if that’ll end up to the right team, I think it’s for reporting issues with the editor site but not the back end. To access it, while in the MHC editor just hit feedback on the right side. Since it makes you take a pic of the issue in editor it doesn’t help much. Since there’s no way to access the backend team bug submissions for MH, we either submit it here or on the unreal bug report side. Either way it would require your info and email attached if they need to followup on the report.
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Thanks for the help! Hopefully they answer haha
Hi. I ran into the same problem with the white skin of MH and found out that if substrate material is enabled in the project, then people are imported incorrectly. @SupportiveEntity @acegxd
Hey there @Evg_Kirichenko! Welcome to the community! Substrate changes how materials function, and can cause issues with complex materials like Metahuman skin. First I’d look into if the material itself was converted to a substrate material and if there are any errors on the material.
I just disabled substrate and reloaded and re-downloaded the textures and then re-assembled and it seems to have fixed the texture issue I was experiencing, so it does seem that substrate is the issue with this.
Hey there @joshbell56! Thanks for the info! In many cases materials in the original material format would need updates to function in Substrate, so it’s common to see these issues. Since this post, there was also an issue where some Metahuman materials were corrupted on import, so if someone is reading this in the future and you are not using Substrate, you may just need to reimport the MH.
There’s a few forum posts on this but it seems in another one that the localization is also affecting the materials/textures being displayed properly. After changing their localization to english, people are claiming everything displays properly, just wanted to add that in as a possible fix if someone’s native language isn’t english. And this has been confirmed by 2-3 different people.
Here’s the post where it comes from.
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That’s interesting. I know that materials can be localized however it’s odd that this system is interacting with imported MH materials. I’ll have to do a bit of research on why that’s happening and make a bug report for it. Thanks for the info!
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