Sunday night I left my computer downloading UE4 from the Epic Games launcher and when i woke up this morning, it was showing that the installation process failed, with error code E-1223. I tried downloading 4.10.4 with plenty of spare space (13 GB or so) with my computer charging and everything. I saw a post on this before but i’m afraid i’m not used to windows computers ( im using an asus notebook ) and I had absolutely no idea how to do anything that would help the situation, such as uninstalling various things i cant even find in the finder. I only know how to operate UE4 and not download it, as i only did a course on it at camp. I have virtually no experience with windows computers.
If someone could baby-step me through how to help this that’d be great.
I’m sorry to hear that you’re having trouble. Could you please reply back and attach your DxDaig and debug logs? Steps on how to generate these can be found here.
Here’s the DxDaig you asked for.
I’m sorry that we weren’t able to follow up with you promptly. We have recently changed our process for providing Launcher support, so if you are still experiencing this issue with the Launcher please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!